Refund policy
Return & Refund Policy
Last Updated: [Date]
Thank you for shopping at [Store Name]. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 14 days (or 30 days, if preferred) of the date you receive your order.
To be eligible for a return:
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The item must be unused, unworn, unwashed, and in its original condition.
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All original tags, labels, and packaging must be attached.
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The item must be accompanied by proof of purchase (order number or receipt).
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Sale or clearance items
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Gift cards
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Personalized or custom-made products
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Undergarments, swimwear, or intimate apparel (for hygiene reasons)
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Products marked as "Final Sale"
Return Process
To initiate a return, please contact us at:
Email: [Your Email Address]
Please include:
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Your order number
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The item(s) you wish to return
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The reason for the return
Once your return request is approved, we will provide return instructions.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
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Your refund will be processed to the original payment method.
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Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item.
To request an exchange, please contact us at [Your Email Address].
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will work to resolve the issue as quickly as possible.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, it cannot be canceled.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card company or payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at [Your Email Address].
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
luvooria
Email: shopenexa175@gmail.com
Phone: 03319633927